Care Manager

The Care Manager is a dedicated point of contact who helps individuals and families navigate the eating disorder care system. They coordinate communication between you, your supports, and your treatment team; provide referrals and link you to community resources; offer one-on-one support; teach life and recovery skills; and help schools, workplaces, and loved ones understand eating disorders and how to support recovery. The Care Manager also runs a bi-monthly sibling support group.

CCCED are provider-sponsored systems of care, organized by either corporate affiliation or clinical association, for the purpose of providing coordinated, individualized plans of care, across a continuum that includes all necessary non-institutional, institutional and practitioner services and treatments, from initial patient screening and evaluation to treatment, follow-up care and support.

WNYCCCED is one of three centers in the state, based at the University of Rochester School of Nursing in partnership with Golisano Children’s Hospital. They serve 30 counties across Western New York, focusing on connecting people with coordinated, evidence-informed care, education, and support for eating disorders.

WNYCCCED does not replace medical or therapeutic treatment; instead, it provides services that support and surround treatment. This includes care management, parent peer mentoring, caregiver skills workshops, life coaching, peer mentoring, creative arts therapies, support groups, community education, and professional training (such as Project ECHO). All of these services are designed to make it easier to find treatment, stay connected in recovery, and navigate transitions between levels of care.

No. WNYCCCED does not provide direct medical or inpatient/outpatient treatment for eating disorders. Instead, the Center connects individuals and families with treatment programs across the continuum of care (inpatient, residential, partial hospitalization, intensive outpatient, and outpatient) and offers free services that augment that treatment, such as care management, education, and support.

No. WNYCCCED’s services, including care management, are provided at no cost under a grant from the New York State Office of Mental Health. These services are not billed to insurance, so there is no charge to you for connecting with the Care Manager or accessing other WNYCCCED supports.

WNYCCCED is not a walk-in clinic with a traditional waiting room. Many services are provided by phone, email, Zoom, or through partner sites such as The Healing Connection, Golisano Children’s Hospital, and the University of Rochester School of Nursing. Some offerings, like groups and workshops, take place in person at specific locations listed in the event or service details. If you’d like to connect with the team or attend a service, the best first step is to call, email, or use the contact information provided on the website.